Going the extra mile
Resident engagement is at the heart of successful delivery and safer homes and buildings. Providing personal and interactive assurance and end user choice, is something we take very seriously, viewing all stakeholders as part of our team. Our in-house liaison team ensures that all residents and stakeholders are well communicated with throughout the delivery of their project.
Our inclusive satisfaction strategy is a measure designed to accommodate the individual needs of residents, we consistently go the extra mile to create relationships where residents can feel open to discussion and learn more about our service.
Funding specific events and groups/sponsorship – Resident engagement events are a fantastic way of adding to a community spirit around the work which we do, and these can include coffee mornings, barbecues as well as educational elements to bring the community together.
Sharing our expertise and knowledge – We believe that people coming together and undertaking meaningful activity in the true spirit of partnership working is a brilliant way to enable people to grow and flourish – for everyone involved.
Tackling the impact of loneliness and isolation
To help tackle the impact loneliness and isolation can have on an individual’s health and happiness we have instilled a volunteering initiative; ensuring residents are socially and digitally connected, have companionship, and have adequate support for their mental health. We introduce ideas that relieve residents from loneliness/isolation – for example, ‘buddying’ schemes where a new resident is partnered with an existing resident to introduce them to the scheme, other residents, activities etc.; involving families and carers to ensure they have sufficient information to identify people who are or are at risk of loneliness and/or social isolation and to play a part in interventions; maximising sheltered housing communal rooms/facilities which provide an ideal venue or community hub for providing or hosting services and activities.
Celebrating Our Company Culture
At Ventro we are proud of our diverse culture, we focus on providing an inclusive work environment where diversity and equality is celebrated and embraced. We encourage open communication with active listening ensuring our team feels engaged with a sense of purpose and achievement. We embed diverse and inclusive practices and concepts into our corporate team building events, workshops, and training. It is imperative to us that our inclusive work environment means that every individual is treated fairly with equal opportunity and everyone has a voice to express themselves, their opinions, and ideas.
At Ventro we actively recruit apprentices and continue to grow our partnerships with strategic apprenticeship providers; offering young people an opportunity to gain workplace experience and a vocational qualification as well as providing ongoing support as part of out training and development programmes. All our apprentices benefit from permanent employment and are given the flexibility to gain further skills and qualifications to meet their desired role.
Fire Safety Focused Events
Our Nucleus CPD events are sponsored by Ventro to provide a nationwide knowledge network connecting members with industry specialists in order to provide assurance around building fire safety.
Housing sector focused events – The quarterly events host an opportunity for social housing providers to be recognised for their achievements, and be awarded on Sustainability, Compliance, Social Value, and the Golden Thread. Organisations are showcased on how they have gone above and beyond in demonstrating positive impact at the forefront of their operations.