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Resident Liaison and Supporting the Community

Ventro strongly believes that we should support local communities in the areas in which we work. We do this by giving back to local charities, supporting food banks and offering local employment opportunities.

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Looking After Residents

Making sure residents understand us and the work we are completing within their houses is crucial to us to ensure work can flow smoothly for both workers and residents.

To improve and develop this, we host our resident engagement coffee mornings are part of our wider community engagement initiative. We are passionate about bringing local people together and helping them to feel connected, and part of their community. We have a dedicated resident engagement team that support residents every step of the way and give insightful guidance and quality support throughout the delivery of each project. 

Ensuring That All Residents Are Looked After

  • To Feel Safe In Their Homes

  • To Have Complaints Dealt With Quickly and Fairly

  • To Be Treated With Respect

  • To Have Good Quality Homes With Top Quality Works Provided To Improve Their Homes

  • To Live Their Lives With Minimal Disruption
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Blog / Resident Liaison

The Importance of A Resident Liaison Team

As a sector, we must operate in a way that accommodates the needs of residents while still working efficiently to project timelines. Whilst projects are in operation on residential sites, every resident should expect to feel safe in their homes.

Read the full blog here

“We are grateful to the Ventro staff for their kind donations, especially at Christmas.”

 

Torpoint Library & Community Hub,
Trussell Trust Foodbanks

“I love how a card was left with contact details to get in touch and re-book. Quick response and booked in for a time that suited.”

Housing Resident,
Curo

Communities and Social Values

At Ventro, social value is important to us as we strive on making changes to better people and have a positive impact on those close to our working projects and local communities. We are accredited for Social Value through Construction Line.

Social Value is comprised of jobs and economic growth; health, wellbeing and the environment; and strength of community. "Social Value means in practice is likely to change from one job to the next, as different buyers will have different priorities when it comes to social value."

A few examples of what these differences can be:

  • Training for local people in areas of high unemployment
  • New or restored green spaces in built-up communities
  • Educational resources for local schools and places of learning for young children and adults
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GIVING BACK